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After completing the lottery ticket purchase you will receive a booking confirmation. Your tickets will be sent separately, by email, no later than 24 hours prior to your chosen performance. When this email arrives, please keep it on your phone or print the ticket to gain entry.
Tickets will be sent to the email address used during booking – they will be sent separately to the booking confirmation received after the transaction is completed. Tickets will be sent from [email protected] no later than 24 hours prior to the date of the performance and are at the bottom of this email. If you have not received your ticket email by then (having checked your spam/junk or other automatic filtering folders), please contact [email protected] stating your name, email address, your order details and the fact that this is related to the Pantoland lottery.
Lottery winners are eligible to book discounted tickets for seats up to £99.50 in value. The seats you will be allocated will vary by performance.
You will find out your seat numbers at point of purchase.
Due to the limited number of tickets available for the lottery, it is not possible to change the seats you have been allocated.
Once you have entered the lottery, it is not possible to change any of your selections. When your entry expires you can re-enter and update your performance preferences at that point.
If you are drawn as a winner you will be emailed a link to be able to purchase tickets online. You will also be contacted if you are not a winner on this occasion. If you don’t see either of these emails in your inbox, please be sure to check a spam or junk folder or any other automatic filtering folders your email service uses.
It is not possible to change the performance you have won for. If you cannot attend please re-enter the lottery when your entry expires to try again.
Only the person who has entered and won lottery tickets is eligible to buy them.
For any queries regarding the show itself, e.g. age suitability, please refer to details on the show website or contact the theatre directly.
It is not possible to use Theatre Tokens to pay for tickets as part of this lottery promotion.
Lottery tickets are non-refundable and due to limited availability cannot be exchanged for an alternative performance.
As per the lottery terms and conditions, tickets are non-refundable, non-exchangeable and non-transferable. The person who purchased lottery tickets will be required to attend the show.
If you have purchased lottery tickets and have specific access requirements, please contact [email protected] for assistance.
For full lottery terms and conditions please visit – https://www.palladiumpantomime.com/terms-and-conditions/